Call Center - Confirmation Specialist

At MLM Home Improvement, we are one of the fastest growing construction companies in the Mid- Atlantic region. MLM Home Improvement has been in business since 2007 and has already become the most elite roofing company in the country. Our focus on delivering the highest quality products with family like customer service sets us apart from the rest of the competition. MLM Home Improvement is looking for energetic, hardworking individuals who are always looking to excel and expand their capabilities and opportunities. We offer competitive pay, great benefits and the best culture in the industry!

CALL CENTER SPECIALIST JOB DESCRIPTION

Under the supervision of the Call Center Manager, the Confirmation Specialist plays a vital role in supporting the marketing and sales teams by managing appointment confirmations. This position is instrumental in setting clear expectations with prospective clients by clearly outlining the process, gathering and verifying essential information, and reaching out to clients prior to their scheduled appointment. In addition, the specialist is responsible for fielding inbound calls, making necessary adjustments to appointment schedules, and ensuring that all communications and changes are accurately documented.  

BENEFITS AND COMPANY CULTURE

• Paid Training
• Remote work environment
• Health, Dental and Vision Insurance
• Company issued Laptop & Monitor
• Paid Time Off (56 Hours Annually w/ Carryover Options)
• Sick Leave (40 Hours Annually)
• Employee Assistance Program (EAP)
• 401K with a 4% Match, 100% Vested
• Company parties and events
• Annual all-inclusive tropical vacation
• Management and growth opportunity

KEY RESPONSIBILITIES

• Field all inbound calls for the company and transfer them accordingly.
• Confirming basic client information
• Perform property searches
• Set appointment expectations with homeowners
• Communicate to homeowners with a sense of urgency surrounding appointments
• Handle inbound calls 
• Schedule appointments 

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED required; Associates/Bachelor’s Degree highly preferred
• Two years of relevant call center/sales experience
• Proficient in Microsoft Word, Excel, G-Suite & all other systems

WORK ENVIRONMENT & EXPECTED HOURS OF WORK

• This job operates remotely and requires a quiet and private office environment as well as high speed Wifi.
• Days and hours of work are Monday through Friday 10:30am to 7:00pm & Saturday 10:30am to 6:30pm.

MLM Home Improvement is looking for energetic, hardworking individuals who are always looking to excel and expand their capabilities and opportunities. We offer competitive pay, great benefits and the best culture in the industry! If you are ready to take your career to the next level and make a life changing opportunity, apply today!