At MLM Home Improvement, we are one of the fastest growing construction companies in the Mid- Atlantic region. MLM Home Improvement has been in business since 2007 and has already become the most elite roofing company in the country. Our focus on delivering the highest quality products with family like customer service sets us apart from the rest of the competition. MLM Home Improvement is looking for energetic, hardworking individuals who are always looking to excel and expand their capabilities and opportunities. We offer competitive pay, great benefits and the best culture in the industry!

CALL CENTER SPECIALIST JOB DESCRIPTION

Under the supervision of the Call Center Manager, the Call Center Specialist is responsible for generating interest and setting appointments with homeowners in an assigned territory.

BENEFITS AND COMPANY CULTURE

• Paid Training
• Remote work environment
• Health, Dental and Vision Insurance
• Company issued Laptop & Monitor
• Paid Time Off (56 Hours Annually w/ Carryover Options)
• Sick Leave (40 Hours Annually)
• Employee Assistance Program (EAP)
• 401K with a 4% Match, 100% Vested
• Company parties and events
• Annual all-inclusive tropical vacation
• Management and growth opportunity

KEY RESPONSIBILITIES

• Persuading prospects to take your initial call and converting them into clients through following our proven system
• Inform the customer about the services MLM offers and schedule inspections
• Update customer electronic records in the company software
• Achieving daily metrics, including and phone calls and setting client appointments
• Contacting past clients to offer new opportunities/promotions
• Qualifying a client for an appointment based on availability and interest level

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED required; Associates/Bachelor’s Degree highly preferred
• Two years of relevant call center/sales experience
• Proficient in Microsoft Word, Excel, G-Suite & all other systems

WORK ENVIRONMENT & EXPECTED HOURS OF WORK

• This job operates remotely and requires a quiet and private office environment as well as high speed wifi.
• Days and hours of work are Monday through Friday 10:30am to 7:00pm & occasional Saturdays.

MLM Home Improvement is looking for energetic, hardworking individuals who are always looking to excel and expand their capabilities and opportunities. We offer competitive pay, great benefits and the best culture in the industry! If you are ready to take your career to the next level and make a life changing opportunity, apply today!